General Questions
Do you cover all of London?
Yes. We cover the whole of London within the M25, with a particular focus on Central London, the City of London and South London. If you are unsure whether we can attend, just contact us with your postcode.
What drainage services do you provide?
We provide a complete range of drainage services including blocked drain clearance, CCTV drain surveys, drain repairs, drain lining, vacuum tanker services, drain tracing and drain testing.
Do you work with both domestic and commercial customers?
Yes. We work with homeowners, tenants, landlords, managing agents, restaurants, shops, offices, industrial units and public sector sites across London.
Blocked Drains & Emergency Call-Outs
How quickly can you attend an emergency blocked drain?
Response times depend on your location, traffic and access, but we always aim to attend as quickly as we can. For many London postcodes we can often offer same-day attendance, subject to availability.
Do you offer a 24/7 service?
We provide a 24/7 emergency response for urgent drainage problems such as blocked toilets, overflowing drains and flooding. Non-urgent work can be booked during normal working hours.
Do you charge a call-out fee?
We believe in clear, transparent pricing. We will explain any charges before we attend and, wherever possible, work on fixed prices agreed in advance so you know what to expect.
What should I do if my drain is overflowing?
If a drain or manhole is overflowing, try to keep people and pets away from the affected area and avoid using water in the property where possible until we arrive. If sewage is entering your property, this may be an emergency - please call us straight away.
Responsibility & Ownership
Am I responsible for the blocked drain or is the water company?
Responsibility depends on where the blockage is and how the drainage is arranged. In many cases, pipes within the property boundary serving only your property are your responsibility, while shared sewers are usually the responsibility of the local water company. We can help identify where the problem lies and advise if you need to contact your water provider.
Who is responsible, the landlord or the tenant?
Responsibility between landlord and tenant will depend on your tenancy agreement and the cause of the problem. As a general guide, structural drainage issues are often a landlord’s responsibility, while misuse (for example, wipes or fat down the drain) may be chargeable to the tenant. We can provide reports and photos to help clarify the situation.
CCTV Drain Surveys & Reports
When do I need a CCTV drain survey?
A CCTV drain survey is recommended if you have recurring problems, suspect damage, are buying a property, planning an extension or require evidence for insurers, building control or a third party such as a neighbour or managing agent.
What do I receive with a CCTV drain survey?
For CCTV survey work we can provide footage, still images and a written report showing pipe runs, condition, defects and recommendations. Where required, we can also include a quotation for any repairs or lining work.
Can you carry out CCTV surveys for homebuyers and extensions?
Yes. We regularly carry out pre-purchase drainage surveys and surveys to support extensions, build-over agreements and refurbishment projects across London.
Drain Repairs, Lining & Excavation
Will you need to dig up my garden or driveway?
Not always. Many defects can be repaired using no-dig methods such as drain lining or patch repairs, which minimise disruption. Where excavation is required, we will explain why, show you the issues and agree the scope of work before starting.
What is drain lining?
Drain lining involves installing a resin-impregnated liner inside the existing pipe to create a new, smooth internal surface. It is often used to repair cracks, leaks or minor displacement without having to dig up the pipe.
Can you repair collapsed or badly damaged drains?
Yes. Where a drain has collapsed or is severely damaged, excavation and replacement may be required. We can excavate, replace and reinstate surfaces such as soil, paving or concrete as part of the works.
Vacuum Tanker, Maintenance & Commercial Work
What do you use your vacuum tanker for?
Our vacuum tanker can be used for removing flood water, emptying interceptors and grease traps, cleaning gullies and manholes, and assisting with large-scale blockages or sewer surcharges.
Do you offer regular drain maintenance?
Yes. We can provide planned preventative maintenance (PPM) programmes for sites such as restaurants, commercial kitchens, managed blocks and other high-usage systems to reduce the risk of blockages and downtime.
Do you work with managing agents and housing associations?
We work with a wide range of managing agents, landlords and housing providers across London, offering both reactive call-outs and planned drainage maintenance on portfolios and individual sites.
Pricing, Payment & Booking
Can you give me a price before you attend?
In many cases we can provide a guide price or fixed price in advance based on the information you provide. For more complex issues, surveys or repair projects, a site visit may be required before we can give a detailed quotation.
Which payment methods do you accept?
We accept common payment methods; our office team can confirm current options when you book. Trade and account customers may have agreed terms in place by prior arrangement.
Do you provide free quotations?
We can usually provide free, no-obligation quotations for planned works such as repairs, lining and maintenance. For some specialist investigations or surveys, a charge may apply - we will always make this clear in advance.
Working With Limehouse Drains
Are you insured and accredited?
Yes. We hold appropriate public liability insurance and are accredited with schemes such as SafeContractor and Constructionline, reflecting our commitment to health, safety and professional standards.
Can you work outside normal hours?
Yes. For busy households, offices, restaurants and other commercial sites, we can arrange early morning, evening or weekend visits by prior agreement to minimise disruption.
How do I book a visit?
You can call our office on 020 8168 2345 or email info@limehousedrains.co.uk with your details, postcode and a brief description of the problem. We’ll advise on the best next step and arrange a convenient appointment.
Still Have a Question?
If your question isn’t answered here, please get in touch. Our team will be happy to help and explain the options available for your property or site.
CALL: 020 8168 2345
EMAIL: info@limehousedrains.co.uk
Fast, professional drainage services across Central, City and South London and the wider London area.
